Microsoft Surface Dock Updater.
Microsoft Surface Dock Updater allows you to view the status of your Surface Dock device's firmware and to manually update it. This tool is used to update Surface Docks before they are deployed to end users, or to troubleshoot problems. Microsoft Surface Dock Updater guides you through the entire process of updating the firmware for one or more Surface Docks. It also includes the necessary connect and disconnect steps that will complete the firmware installation.Get microsoft surface pro repair dubai
After running the Microsoft Surface Dock Upgrader installer, you will be asked to agree to an End User License Agreement.
Notification
Surface Dock firmware updates require connectivity to the Surface Dock via Surface Connect(tm). Only Surface Connect(tm-enabled) devices can install the Microsoft Surface Dock Upgrader.
Notification
Surface Dock Updater is not compatible with Windows 10 S. Connect the Surface Dock with another Surface device using a Windows 10 Pro environment or Windows 10 Enterprise environment.
Microsoft Surface Dock Updater allows you to update a Surface Dock
After installing the Microsoft Surface Dock Updator tool, you will find Microsoft Surface Dock Updator under All Apps within your Start menu. To start the application, click Microsoft Surface Dock Updator.
These steps will help you update your Surface Dock using Microsoft Surface Dock Updater
Click Start to start the firmware upgrade process. You will be asked to connect a Surface Dock if you don't have one.
Microsoft Surface Dock Updater monitors the status of your Surface Dock firmware.
If the tool finds that your Surface Dock's firmware is up-to-date, a You have the most recent firmware for this Surface Dock message will be displayed. Figure 1.
Figure 1. Figure 1.
Microsoft Surface Dock Updater will display a This Surface Dock Is Not Running the Latest Firmware message. Figure 2.
Figure 2. Figure 2.
Click Update to begin the firmware upgrade process.
You will be asked for confirmation before the firmware update process starts. To proceed, click OK or Cancel. This will take you to the Surface Dock Firmware page that displays the status of your Surface Dock firmware.
A Progress page will be displayed as the firmware update is uploaded to Surface Dock. Figure 3. While firmware is being uploaded, do not disconnect your Surface Dock.
Figure 3. Figure 3.
Once the firmware update has been successfully uploaded to your Surface Dock, you will be prompted to unplug and reconnect the Surface Dock with the Surface device. Figure 4 shows this. While the Surface Dock remains disconnected, the main chipset firmware will be applied.
Figure 4. Figure 4.
After the main chipset firmware upgrade is verified, the DisplayPort firmware update will be uploaded onto the Surface Dock. After the verification, you will see a Success page and be asked to reconnect the Surface Dock as shown in Figure 5.
Figure 5. Figure 5. Successful upload of Surface Dock firmware
The DisplayPort firmware update will automatically be installed after you have disconnected the Surface Dock. This is done on the Surface Dock hardware even though it's disconnected. For the firmware to be installed successfully, the Surface Dock must be powered up for at least 3 minutes after being disconnected. A Update In Progress page appears (see Figure 6), and a countdown clock to indicate the remaining time to complete the firmware upgrade installation.
Figure 6. Figure 6.
To update multiple Surface Docks at once, click the Update another Surface Dock link to start the process for the next Surface Dock.
Notification
During an update, the LED on the Ethernet port will blink. Before unplugging your Surface Dock, please wait for the LED to stop blinking.
Troubleshooting Microsoft Surface Dock Updator
The Unexpected error page might be displayed if the Surface Dock firmware updating process encounters an error in installing either firmware update.
Figure 7. Figure 7.
Mark: Thank you for your reply. Disk 1 unknown external hard drive. The external hard drives are listed as Disk 1, Disk 2, and so on. It also labels them as "unknown" and "not initialized". I tried all of the USB ports and the external hard drives.
As shown in Figure 8, Microsoft Surface Dock Updater logs the progress of each update into the Event Log. You can troubleshoot an upgrade using this tool by looking at the Surface Dock events with the following event IDs.
| Event ID | Type of event |
|---|---|
| 12100 | Current confirmation |
| 12101 | Event in the main chipset firmware upgrade process |
| 12102 | Event in the DisplayPort chipset software update process |
| 12105 | Error |
Figure 8. Figure 8.
Updates and changes
Microsoft regularly updates Surface Dock Updater.
Notification
Surface Dock Updater includes every update to Surface Dock firmware. Surface Dock Updater must be used to update your Surface Dock firmware.
Version 2.23.139.0
Date of Release: October 10, 2018
Surface Dock Updater now supports the following:
- Surface Pro 6 Support
- Surface Laptop 2 Support
Version 2.22.139.0
Microsoft Warranty Claim
Release Date: 26th July 2018
Surface Dock Updater now supports the following:
- Improve update reliability
- Surface Go Support
Version 2.12.136.0
Release Date: 29/01/2018
Surface Dock Updater now supports the following:
- Update for Surface Dock Main Chipset Firmware
- Update for Surface Dock DisplayPort Firmware
- Surface Book 2 or Surface Book 3 provide better display stability for external displays
Surface Dock Updater for Surface Book devices can also be installed.
- Update for Surface Book Base Firmware
- Surface Dock firmware updates now available with improvements for Surface Book devices
Notification
A firmware update for the Surface Book Base must be done before the Surface Dock firmware updates applied by Surface DockUpdater v2.12.136.0 can take effect on a Surface Book device. Surface Dock Updater V2.12.136.0 can be installed on a Surface Book. The firmware of the Surface Book Base will also automatically be updated after you have installed the Surface Dock Updator. The Surface Dock Updater version 2.12.136.0 will update a Surface Dock on a Surface Book. However, if the Surface Dock is connected to another Surface Book without Surface Dock Updater V2.12.136.0 installed, the Surface Dock's benefits will not be activated. Surface Dock Updater version 2.12.136.0 must be installed on the Surface Book 2 device to enable the Surface Dock update. Surface Book 2 devices do not require a Surface Book Base firmware upgrade.
Version 2.9.136.0
Release Date: November 3, 2017,
Surface Dock Updater now supports the following:
- Firmware Update for Surface Dock DisplayPort Firmware
- Problem with passive display port adapters for audio is resolved
Version 2.1.15.0
Release Date: June 19, 2017,
Surface Dock Updater now supports the following:
- Surface Laptop
- Surface Pro
Version 2.1.6.0
April 7, 2017,
Surface Dock Updater now supports the following:
- Surface Dock DisplayPort Firmware Update
- Requires Windows 10
Version 2.0.22.0
Release Date: October 21, 2016,
Surface Dock Updater now supports the following:
- Surface Dock USB firmware update
- Reliable Ethernet, USB, and audio ports
Version 1.0.8.0
Release Date: April 26, 2016,
Surface Dock Updater now supports the following:
- Update for Surface Dock Main Chipset firmware
- Surface Dock DisplayPort Firmware Update
Standard warranty for the Surface Hub is 12 months. Extended warranty may be an option. In the case of a malfunction, the standard warranty guarantees that a field engineer will arrive on-site within three days. Extended warranty provides a next-day site visit to ensure your device is back up and running as quickly as possible. CDW and our partner Microsoft offer an extended warranty for the Surface Hub.
The extended warranty for Surface Hub includes:
Breakdown: Your extended warranty contract provides unlimited coverage for Breakdown warranty claims, subject to the limitation of liability
Repair and Replacement: If the system is damaged, repair or replacement costs will be covered. Limitations apply.
- Shipping to Depot Centres Microsoft will arrange for the removal of the defective Surface Hub and shipment to their depot center. They will also return the Repaired Surface Hub or replacement Surface Hub back to you.
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You might consider purchasing an extended warranty and accidental damage coverage if you are considering buying Microsoft's new Surface Pro 6 in the coming year. The Surface Pro 6 was given a score of 1/10 by iFixit, meaning it is difficult to repair at home.
This year's Surface Pro 6 tablet, like many others, has a low repairability score due to Microsoft's excessive use glue to hold the component and tablet in place. It is difficult to remove the battery and display assembly.
"All repairs require that the display assembly be removed -- it is expensive and stubbornly glued in position, and prone for shattering," iFixit stated in its report. Complex construction makes disassembly and assembly tedious compared to other tablets.
Microsoft offers a standard limited warranty policy for its hardware in the United States. This includes a one year warranty for defects or malfunctions and 90 days technical support for pre-installed software. The standard warranty is not enough. Surface Pro 6 owners who are cautious can purchase extended warranties. Microsoft Complete is its own protection plan that covers two years of coverage for $149. Microsoft Complete includes coverage for accidental damage (liquid damage and cracked screens), but a deductible will apply if the damage was caused by the user and is not due to manufacturing defects.
Microsoft recommends that Surface Pro 6 owners who purchased it without a warranty plan have a minimum of 45 days to purchase a protection plan. Customers can visit either the Microsoft retail store or online. Customers have reported that Microsoft will exchange defective products for new or refurbished items due to the difficulty of disassembling and repairing Surface products.
Some retailers might also offer extended warranty protection. Geek Squad protection plans are offered by Best Buy, for instance. Geek Squad protection plans, like Microsoft Complete, also provide accidental damage coverage. Best Buy offers a range of services starting at $120 for a 1-year plan and ending at $260 for three-year coverage.
Consumers should be aware of the storage configuration when buying their Surface Pro 6. Unlike other Surface Pro models, iFixit stated that the storage module of the Surface Pro 6 cannot be removed. This means that you will not be able upgrade the solid-state drive to a larger capacity drive if you have changing needs.
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